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Getting Stronger: How to Maximize Profits in Existing Markets Marketing Articles | August 16 Oscar Murillo Colombia Jersey , 2007
One of the most common challenges for marketers is delivering profitable growth from existing markets. Often, corporate initiatives for this purpose meet with inconsistent success at best. Then the tendency is to try to "overpower" the initiatives with resources, resulting in growth at the expense of profit. Smart Business asked Carl Cullotta, vice president and principal of Frank Lynn & Associates Inc. Miguel Borja Colombia Jersey , to address the issue of profitable growth in existing markets.
Why do manufacturers find profitable growth so difficult to attain in existing markets?Growth in existing markets is difficult because it usually comes down to a market share game. Market share gains are not easy to come by when there are established competitors with known value propositions and market legacies. To overcome this market inertia, manufacturers often try to implement initiatives to change the game. True game-changers, by their nature, will appeal to a specific market segment or niche. Therefore Mateus Uribe Colombia Jersey , the key to delivering growth rests in aligning the appropriate initiatives with the proper target customer sets. We have found a compelling framework that assures this discipline in doing so; the "customer decision map."What is a customer decision map?The customer decision map is a ranking of the factors customers use to make brand and source decisions. It is built on an actionable understanding of customer buying processes, needs and priorities. The decision map is designed to prioritize the decision factors based on the weight customers place on differences between suppliers. Here is how the map is organized:"Importance" is on the horizontal axis. This scale measures the relative importance of the factors customers consider in their decisions. Usually, these factors are weighted on a 10-point scale. (As you would suspect, price and availability are often rated extremely high in importance.) "Value" is on the vertical axis. It measures the relative weight the customer places on differences between suppliers. For some variables Marlos Moreno Colombia Jersey , there is a minimum expectation and little value is placed by the customer if you exceed that minimum. Every customer, however, has a limited set of decision factors for which high value is placed on the supplier who exceeds industry performance standards. These variables are often the key to saving the customer money andor reducing risk associated with the purchase. If you can find and deliver on these high-value items, you will have a competitive advantage in addressing that customer. Based on the importance and value ratings of the customer's decision factors Luis Muriel Colombia Jersey , you may classify those factors into three groups: "Antes": factors that fall into this band can be considered basic requirements. Alone, these antes are unlikely to win you the business. "Raises": as the name implies, factors that map in this band offer the opportunity to create competitive advantage. Recognizing the variables that fall here and gearing your value proposition to exceed competition affords the customer a defendable reason to pay more for your offering andor select you from among equals."IBI": this last band identifies variables that are "interesting but irrelevant," to the customer's decision process. The customer has enough variables to consider before introducing these unimportant ones. Reallocate these resources to raises and you will realize share gains. How can the marketer complete the decision map?Populating the map with objective customer data can only be done by asking the customer. We have found several technologies Juan Guillermo Cuadrado Colombia Jersey , particularly when used in combination, effective:Qualitative interviews: multiple decision-makersinfluencers within the customer's organization are interviewed. They are asked to describe the brandsource selection process and identifyrank all factors that the organization considered. Respondents are asked to describe in detail the last purchase decision made as a reality check on the decision map.Focus groups: groups of buyers from similar customer segment are brought together and presented with a hypothetical purchase decision. The group is asked to come to a brandsource decision and explain their reasons behind it. Moderators observe and document the decision tradeoffs that are made.Internet research: often to support one of the above techniques, an Internet survey is conducted with a cross-section of decision makers from a target customer set. These buyers are presented with a hypothetical purchase decision and asked to rate factors that determine brand and source selection. Article Tags: Existing Markets, Customer Decision Juan Fernando Quintero Colombia Jersey , Decision Factors, Purchase Decision
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